Join our customer contact team
If you are passionate about supporting our city, meeting people from all walks of life and finding creative solutions to solve problems- join us!
What we do
We're a skilled, customer-focussed, multidisciplinary team who support residents in various ways. We see customers face to face in our locality hubs, host events in our buildings and answer thousands of online queries.
A message from the Service Director of Customer and Digital Services
Working with the Council's Customer Services
What we do
We're a skilled, customer-focussed, multidisciplinary team who support residents in various ways. We see customers face to face in our locality hubs, host events in our buildings and answer thousands of online queries.
About our work
We have teams in our local offices across the city working directly with customers. We are also the contact centre who take calls for all council services- 24/7, 365 days a year! We also deal with all virtual contact, including emails, Twitter, Facebook, web chatbots and any online forms that residents submit via our website.
In addition, we are the Registrars team for Edinburgh.!This means that we register all births, deaths, and marriages. We also host weddings and events year-round in our fabulous City Chambers venue.
A year in the Customer Contact team...
- Register 5000 births
- Register 2900 marriages
- Answer 750k calls to the contact centre 24/7
- Assist 70k residents face to face in offices
- Respond to 140k messages on social media
Check back soon to listen to what our team has to say about working for Customer contact in Edinburgh.