What to do if your bin has not been collected
We always do our best to collect your waste. During severe weather conditions, it can sometimes take us longer than usual.
View our bin delays page to stay up to date on any collection changes.
If your bin was not collected due to severe weather conditions, such as snow or ice
- Leave it out if it is safe to do so and we’ll return to collect it as soon as we can.
- You do not need to report a missed bin collection unless your bin is the only one not collected on the street. Find out how to tell us your bin was not emptied.
- If possible, during severely windy weather, it may help to put bins in a sheltered spot close to your usual location. Please make sure we can clearly see your bin. Bins can easily get blown around.
- If you can, please help your neighbours who may be less able to move their bin in bad weather.
